Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2026

Introduction

Done.uk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you contact us or use our services, we may collect personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Deliver the services you request
  • Send you communications about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential
  • When required by law or to protect our rights
  • In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection law, you have rights including:

  • Right of access - You can request copies of your personal data
  • Right to rectification - You can request that we correct inaccurate or incomplete information
  • Right to erasure - You can request that we delete your personal data in certain circumstances
  • Right to restrict processing - You can request that we restrict the processing of your data
  • Right to data portability - You can request that we transfer your data to another organisation
  • Right to object - You can object to our processing of your personal data

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us provide a better service. You can set your browser to refuse cookies, but this may limit some features of our website.

Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of these sites and are not responsible for their policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: